Refund policy

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. Due to the nature of the products, we do not offer returns and refunds. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. If the item is damaged please leave it in the same condition. You will also need the receipt or proof of purchase. 

To start an exchange. You can contact us at zscoops004@gmail.com. We will send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return/exchange question at zscoops004@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as beauty products and perfume). Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Only if the product is damaged or defective, we will provide an exchange.

Refunds
We will notify you once we’ve received and inspected your return, and will reach out to you for the exchange item. Please contact us at zscoops004@gmail.com for any questions or query.